Refund policy

Want to return an order product? No problem!

 

We strive to ensure that our customers are satisfied with the service they receive from POV, therefore we offer a convenient system for returning goods. You just need to follow a few simple steps.

 

If the customer decides to return the product due to their own reasons, they can do so within 14 calendar days from the date the parcel was delivered and by covering the cost of the return. 

 

Please note that in case of requesting a return/refund, the refunded amount will be calculated post deducting the shipping cost of the return.

 

Returned products have to remain unused, in the condition they were received, and in their original box and/or packaging. All components of the product (or all products in case of purchasing a bundle) need to be in a perfect condition.

 

Unfortunately, even the most famous brands are not immune to manufacturing problems. If you receive a defective or a non-functioning product, please send an email including demonstrating pictures and/or videos explaining your problem to (support@pov-worldwide.com).

 

The photos/videos will help us understand the problem, speed up the return of goods, and the refund. Our customer service will process your email and will ask you to safely pack the goods in a bag or box for return. We will need them to accept your return post reviewing the visual evidence from you.

 

Within 14 working days of receiving your return we will examine the returned items and organize your refund. We will notify you by email about the return status.